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No Returns or Exchanges Policy

⚠️ IMPORTANT: All sales are FINAL. We do NOT accept returns or exchanges under any circumstances.

Last updated: December 06, 2025

Why We Have This Policy

At Chase Hunters, we specialize in trading card games and collectibles. Due to the unique nature of our products, we have implemented a strict no returns or exchanges policy to protect both our customers and our business.

Our Primary Concerns:

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Product Tampering: Once a product leaves our facility, we cannot guarantee it hasn't been opened, resealed, or tampered with in any way.
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Card Switching: Valuable cards could be replaced with less valuable ones before return.
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Customer Protection: We cannot risk selling a potentially tampered product to another customer.
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Market Integrity: Maintaining the authenticity and integrity of all products in our store.

What This Means For You

Once your order has been shipped, it CANNOT be:

❌ Returned for a refund
❌ Exchanged for a different product
❌ Cancelled after shipping
❌ Refunded for change of mind

This policy applies to ALL products without exception, including but not limited to:

Sealed products (booster boxes, packs, starter decks)
Graded cards (slabs)
Single cards
Accessories
Pre-orders
Special or limited edition items

Before You Purchase

Please ensure you are 100% certain about your purchase before completing your order:

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Read all product descriptions carefully
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Check product images thoroughly
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Verify the correct product variant/edition
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Confirm your shipping address is correct
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Contact us if you have ANY questions before ordering

Damaged or Incorrect Items

While we do not accept returns, we take responsibility for our mistakes and shipping damage:

We WILL provide assistance if:

✅ You received the wrong item
✅ Your item arrived damaged due to shipping
✅ Your item is defective (manufacturing defect only)
✅ Your order is missing items

To report these issues:

Contact us within 48 hours of delivery
Provide your order number
Include clear photos of the issue
Do NOT open sealed products
Keep all packaging materials

Note: Opening sealed products voids any possibility of assistance, even for shipping damage.

Pre-Order Policy

Pre-orders follow the same no returns policy with additional considerations:

Pre-orders cannot be cancelled once placed
Release dates are estimates and may change
Payment is required at time of order
Products will ship when available from our suppliers

Order Cancellation

⏰ Limited Cancellation Window:

Orders may ONLY be cancelled within 30 minutes of placement and ONLY if the order has not been processed for shipping.

To request cancellation, contact us immediately at info@chasehunters.com.au with your order number. We cannot guarantee cancellation will be possible.

Customer Agreement

By placing an order with Chase Hunters, you acknowledge and agree that:

📌 You have read and understood this Returns Policy
📌 You accept that all sales are final
📌 You will not initiate chargebacks for change of mind
📌 You have verified all order details before purchase
📌 You understand that opened products cannot be returned for any reason

Questions?

If you have any questions about our Returns Policy or need clarification before making a purchase, please don't hesitate to contact us:

Email: info@chasehunters.com.au

Response Time: Within 24 hours during business days

Business Hours: Monday - Friday, 9AM - 6PM AEST

We appreciate your understanding and cooperation with our policy. This allows us to maintain competitive prices and ensure all customers receive authentic, untampered products.

Remember: All Sales Are Final!

Please shop carefully and contact us with any questions BEFORE placing your order.